Good luck with your studies. Since I am so smart, I rarely
ever use customer support beyond reading the manuals that
come with the product. It is amazing what is included in
the manuals and on-line. I come to these newsgroups because
it is my social life (slightly tongue in cheek).
BTW 6 x 50 is 300
"Henry" < XXXX@XXXXX.COM > wrote in message
| Hi Jim,
|
| Thank you for the post. I'm surveying a total of 500
customers across 6
| software companies (so 50 customers for each company).
Initially I was
| planned to survey as much as 5000 customers across the
globe with different
| translations to my survey for non-English customers as
well. With advice
| from my supervisor, I scaled down the scope to 500
customers who speak
| English only. My supervisor is advised me to do that for
my masters level
| thesis. Only when I do PhD thesis, I'll be surveying on
much larger scale.
| However, I'll note your point and discuss it with my
supervisors again.
|
| Yes, it's obvious that newsgroups are most cost effective
customer support
| tool. However, I need prove for that and I'll be getting
information from
| the 6 software companies those selected for this research.
Additionally, I
| need to know if newsgroups can provide good quality (or at
least acceptable
| quality) to the users. From my experience, it can but it's
not enough for my
| thesis.
|
| Also, you're correct that my degree is not a pure
computing degree. In fact
| my degree is more flavor on Information Systems than
Computer Science.
| That's why I'm carrying out a research project that blends
business and
| computing.
|
| Regards,
| Henry
| Master of Computing Student
| Student ID: 1118218
| Unitec New Zealand
|
| "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote
in message
|
| > To get a valid statistic you will need to survey at
least
| > 20-30 from each group, ask your math professor about
| > statistical data.
| >
| > Of the cuff answer is obvious, a newsgroup cost is nil,
a
| > server farm can be run 24/7 for the cost of one tech
support
| > person.
| >
| > For the manufacturer it is very cost effective, for the
| > end-user it is as good as you usually get on the first
and
| > second call to customer support.
| >
| > Your thesis topic is more a marketing research topic
than
| > computing.
| >
| > G'day, put a lamb on the spit for me.
| >
| >
| > "Henry" < XXXX@XXXXX.COM > wrote in message
| >
| > | Hi Everyone,
| > |
| > | My name is Henry and I'm a Master of Computing student
at
| > Unitec New Zealand
| > | (www.unitec.ac.nz). I'm currently doing my Thesis
titled:
| > "Utilizing
| > | Newsgroups as Customer Support Tool in Software
| > Development Companies". This
| > | research is about whether or not Newsgroups are
effective
| > for providing
| > | customer support with low cost.
| > |
| > | This is **strictly** academic, non-profit research,
only
| > doing it to
| > | complete my degree. You are encouraged to contact to
my
| > institute (Unitec
| > | New Zealand (www.unitec.ac.nz)) to verify my student
| > details, if you ever
| > | have any doubts.
| > |
| > | For more information about my research, please visit
my
| > research page:
| > |
| >
http://hyperdisc.unitec.ac.nz/postgrad/aungn01/surveysite/home.asp
| > |
| > | I'm surveying the customers of software companies who
use
| > newsgroups to get
| > | solution to their problems. I'm surveying 50 customers
per
| > company. However,
| > | with the amount of newsgroups available at Microsoft
news
| > site, I'm only
| > | surveying 1 person from this particular newsgroup.
| > |
| > | The survey is only 12 questions so it shouldn't take
more
| > than 5 mins or so.
| > | And this survey is **totally anonymous**.
| > |
| > | NOTE: I would like 1 person with at least 1 year
| > experience (Getting
| > | solutions for their problems) using newsgroups, to
answer
| > my survey.
| > |
| > | To participate in the survey...
| > | - Go to:
| >
http://hyperdisc.unitec.ac.nz/postgrad/aungn01/surveysite/home.asp
| > | - Click on "Start Survey" on the top-left of the page
| > | - Enter the User Code (pick on below)
| > | - Click Continue
| > |
| > | Below are the user codes for 1 person...
| > | 59646230-0964-4B69-9F77-561FB156D701
| > |
| > | If you ever had any doubts on what questions are being
| > asked, you can view
| > | the questions beforehand by entering "Guest-User"
(without
| > quotes) in the
| > | User Code field and browse around the survey pages.
After
| > you've satisfied
| > | with the questions being asked, you can use one of the
| > User Codes provided
| > | above and answer the survey.
| > |
| > | Thank you all for taking the time to even read this
post.
| > If anyone of you
| > | can answer my survey, it'll help towards completing my
| > research and I'll be
| > | very much appreciated!
| > |
| > | Henry
| > | Master of Computing Student
| > | Student ID: 1118218
| > | Unitec New Zealand
| > |
| > |
| > |
| > |
| > |
| > |
| >
| >
|
|
|